Billing, Cancellation & Refunds
Plain-language terms for memberships, recurring charges, cancellation and refunds.
Effective [EFFECTIVE DATE] · Draft, pending legal review
Plans
Current plans, prices, included voice minutes and image credits are shown on the pricing section and at checkout before you pay. Prices shown on the site during preview are placeholders. [PLAN TABLE: NAME / PRICE / PERIOD / MINUTES / CREDITS]
Free trial: new members get [10] free voice minutes. No card is required for the trial, and it does not convert into a paid plan automatically.
Unused allowances: [ROLL OVER / EXPIRE AT END OF PERIOD].
Recurring billing
Paid memberships renew automatically at the end of each billing period, at the price shown when you subscribed, until you cancel. Before you buy, checkout shows the amount, how often you'll be charged, your next billing date and how to cancel, and you'll be asked to agree to recurring charges. You'll receive a confirmation email repeating these terms. [RENEWAL REMINDER TIMING]
Cancel anytime
- ▸Cancel online from Account > Billing in [NUMBER] clicks. No need to contact support. [COMING SOON]
- ▸You can also cancel through the payment processor's support site or by emailing [SUPPORT EMAIL].
- ▸Cancelling stops future renewals. You keep access until the end of the period you've paid for.
- ▸Companions never pressure you about cancelling or spending.
Refunds
[REFUND TERMS: conditions, time window, treatment of used minutes/credits]. We always refund duplicate charges, billing errors, accounts closed because the user was a minor, and service failures. Refunds are processed through the payment processor within [TIMEFRAME].
On your statement
Charges appear as [BILLING DESCRIPTOR]. Processor support: [CCBILL / SEGPAY SUPPORT CONTACT].